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 Services
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Euro Technology is a turnkey solution provider. Euro Technology engagement starts with the customer at the initial phases where Euro Technology works with the customer to design a solution and then work with the customer to implement the whole system and once the implementation is over, provides 24X7 supports.
Euro Technology enterprise solution gamut covers most of the Physical Security System requirements for our customers. Euro Technology works as trusted Physical Security System advisor with the customer during the whole life cycle of the Physical Security System project.
 
 
Euro Technology engagement starts from assessing the business need of the customer and then suggests the best of breed solution to the customer, considering
Ø Business need
Ø Customer future Physical Security System roadmap.
Ø Reducing operational cost.
Ø Aligned with the modern Physical Security System trends to save customer investment.
 
Once implementation over Euro Technology provides training to customer’s Physical Security System team to handover the system with proper documentation and processes.
 
 
Euro Technology also place their engineer onsite and provide the Infrastructure services to its customer. These engineers placed onsite can provide support in day to day operations or help customer to ensure system availability and prompt support without any delay.

 Support
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Euro Technology is proud to provide support to most high profile customers in UAE with business critical systems. Euro Technology works with its customer to provide flexible model of supports that can be standard or can be customized to the need of the customer. Euro Technology act as single point of first level support to its customers for the complete solution it provides and provide customer a level of comfort to take cares of its entire infrastructure.
 
Euro Technology provides client support according to service level agreements (SLAs), which cover support methods, communication channels and response times. The kind of support Euro Technology provides depends on customer requirements, SLA terms and the demands of the project concerned. Depending on the terms of your SLA with us, we deliver onsite response or remote support, 24/7.
 
 
Common support types include:
 
Ø Software updates and configuration
Ø Network and security monitoring and maintenance
Ø Service level management
Ø Upgrades and change management
 
 
Euro Technology doesn’t provide certified products trainings, however arrange such trainings for its customer with the collaborations of product vendors, these trainings either can be arranged at the vendor training academies or can be arranged at customer premises.
 
Euro Technology is also planning to enter into managed services soon and planning to provide both the managed services and managed management services.
 

 Project Management Approach
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Euro Technology’s project management approach provides comprehensive project management capabilities that combine a powerful, proven methodology, aligned with industry best practices and delivered by professional Project Managers.
 
Euro Technology project managers have achieved Project Management Professional (PMP) certification through the Project Management Institute (PMI).  Euro Technology uses PMI guidelines to manage the Projects. PMI framework represents an industry-proven Project Management approach that provides well-defined process taking into account Planning, Implementation, Monitoring and Control and Closing of the Project.
Our philosophy is that the solutions that heighten the total customer experience means successful management of Projects that involves
Delivers the required functionality
Meets the quality specifications
Delivers on schedule
 
While taking a structured approach to project planning and implementation, our project managers ensure that the solution deliverables are well defined with agreed upon and achievable milestones.  PMI framework organizes the Project Management approach into five distinct activity groups during the project lifecycle.
 
Initiation: Initiation involves creating clear Project scope and objective by considering requirements of all key stakeholders.
 
Planning: Planning begins by fully understanding the customer’s objectives and requirements. Once the requirements are understood, the next step is to establish a Work Breakdown Structure, the specific tasks required to accomplish the project objectives. Time estimates are made for each task using various estimating methods. Dependencies are determined and a Gantt Chart is created. A detailed Project Plan consisting of detailed Scope, Acceptance Criteria, schedule, roles and Responsibility, Quality assurance procedures, is written and these documents become the baseline by which the project is managed, tracked, and measured.
 
Implementation: The implementation phase includes deployment of the core technology and site components, transitioning of the project to operations and support, and obtaining final Customer approval of the project
The Implementation team creates deployment plans, Requirement/Configuration Definitions, installs, configures, and tests hardware and software components for the environment, deploys the core technology and completes the agreed scope of work. The team also creates and documents procedures and defines checkpoints to help the operations team monitor and maintain the solution.
 
Monitoring and Control: This involves continuous monitoring of Project Progress and take appropriate actions to maintain focus on project objectives.
 
Acceptance and Closing: The Acceptance Testing is carried as per agreed Test procedures and criteria to verify completeness of project scope and formally sign-off the project.  

Copyright 2012 by Euro Technology